Privacy policy

OdorCare Privacy Policy

Last Updated: December 30, 2025

This Privacy Policy explains how OdorCare (“OdorCare,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit or interact with OdorCare.com, make a purchase, contact us, or engage with our services.

By using our website, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We collect information in the following ways:

Information You Provide to Us

This may include:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment details (processed securely by our payment partners)
  • Account registration details (if applicable)
  • Messages sent via forms, email, or customer support

We do not store full credit card numbers on our servers.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on site
  • Referring website or ad source
  • General location (city/region)
  • Cookies and browsing behavior

This data helps us improve website performance, security, and user experience.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website usage
  • Support advertising & remarketing
  • Improve shopping experience

You can manage or disable cookies in your browser settings. Some features may not function properly if cookies are disabled.

  1. How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate order updates and product information
  • Improve website functionality and content
  • Prevent fraud and maintain security
  • Conduct analytics and performance tracking
  • Send marketing communications (where permitted)

You may opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

  1. How We Share Information

We do not sell personal information.

We may share information with trusted service providers who assist with:

  • Payment processing
  • Order fulfillment & shipping
  • Email and marketing tools
  • Website hosting & security
  • Analytics and performance monitoring
  • Customer service platforms

These partners are only permitted to use information as necessary to provide their services.

We may also disclose information if required by law or to protect our rights, safety, or users.

  1. Third-Party Links & Services

OdorCare.com may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing personal information.

  1. Data Security

We use reasonable technical and administrative safeguards to protect personal information, including encryption, access controls, and secure processing through reputable third-party vendors.

However, no method of transmission over the internet or electronic storage is 100% secure.

  1. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal, accounting, or reporting obligations

When information is no longer needed, we securely delete or anonymize it.

  1. Children’s Privacy

Our website and products are not intended for children under 13, and we do not knowingly collect personal information from children.

If we become aware of information collected from a child under 13, we will delete it.

  1. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access or update your personal information
  • Request deletion of your information
  • Opt out of marketing communications
  • Restrict or object to certain data uses

To submit a request, contact us using the information below.

Residents of California, Virginia, Colorado, or other states with privacy laws may have additional rights under applicable legislation.

  1. International Users

Our website is operated in the United States.

If you access our site from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ from your jurisdiction.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will post the revised policy and update the “Last Updated” date above.

Continued use of the website after changes are posted constitutes acceptance of the revised policy.

  1. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

OdorCare Privacy Team
Email: info@odorcare.com
Mailing Address: 4001 Performance Road, Suite 300, Charlotte, NC 28214