Shipping policy

OdorCare Shipping Policy

Last Updated: December 30, 2025

This Shipping Policy explains how orders placed on OdorCare.com are processed, shipped, and delivered.

  1. Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

During periods of high demand, processing time may be slightly longer. If there is a significant delay, we will notify you by email.

  1. Shipping Methods & Delivery Timeframes

Delivery times begin once the order has shipped.

Estimated delivery windows:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if available): 2–3 business days

Actual delivery time may vary based on:

  • carrier volume
  • weather conditions
  • delivery location
  • shipping method selected

We do not guarantee delivery dates once an order is in transit.

  1. Shipping Rates

Shipping costs are calculated at checkout based on:

  • order weight
  • destination address
  • selected shipping method

From time to time, we may offer free shipping promotions or thresholds. Any such offers will be clearly displayed on our website.

  1. Shipping Locations

We currently ship within:

  • the United States (contiguous U.S.)

If you need delivery to Alaska, Hawaii, U.S. Territories, APO/FPO, or international destinations, please contact us before placing your order to confirm availability and rates.

  1. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking details (when available).

Please allow up to 24 hours for tracking updates to appear.

  1. Incorrect or Undeliverable Addresses

Please review your shipping address carefully at checkout.

If an order is returned to us due to:

  • an incorrect or incomplete address
  • refusal of delivery
  • or inability to deliver

we may contact you to arrange reshipment. Additional shipping fees may apply.

  1. Lost, Delayed, or Missing Packages

If a package is marked delivered but cannot be located:

  1. Check surrounding areas, mailrooms, neighbors, or building offices
  2. Wait 1–2 business days (packages sometimes scan early)
  3. Contact the carrier for assistance

If the carrier is unable to resolve the issue, please reach out to us and we will help review next steps.

  1. Damaged or Defective Shipments

If your order arrives:

  • damaged
  • leaking
  • or missing items

please contact us within 7 days of delivery with photos of the package and product so we can assist with a replacement or resolution.

  1. Order Changes or Cancellations

We are only able to modify or cancel orders before they ship.

Once an order has been fulfilled or is in transit, it must be handled through our Refund & Returns Policy.

  1. Contact Us

For shipping questions or delivery concerns, contact:

OdorCare Customer Support
Email: info@odorcare.com
Mailing Address: 4001 Performance Drive, Suite 300, Charlotte, NC 28214